Empowering people to age safely at home on their terms

Advisors support a spectrum of needs, referring members to community resources to combat loneliness, provide transportation coordination, utility assistance, grocery delivery, financial assistance, and more.

Our experienced and degreed Advisors leverage protocols focused on social determinants of health to identify real-time needs and drive positive member outcomes. There’s no incentive to keep call times low; they take the time to ensure members’ needs are addressed.

Our advisors are certified by the International Academies of Emergency Dispatch and adhere to the same protocols as 911 responders. Each advisor uses our database of critical member-provided information, such as allergies or instructions for home access, to facilitate a faster, more personalized response.

We encourage members to contact Urgent Response for any reason. Once advisors assess each situation, they can either contact emergency personnel, connect callers to a nurse for assistance, or reach out to a friend or family member to facilitate on-going support for the member.

A caregiving app provides critical information about activity and location, giving loved ones peace of mind while helping maintain member independence.

Caregivers receive emergency alerts and notifications for location and changes in activity so that they know when assistance may be needed. With additional features like device status and low battery life, caregivers can help maintain the health of the device as well as reinforce utilization and safety.

More than 1,000 Geek Squad Agents have delivered and installed our personal emergency response system (PERS) devices into homes nationwide. We also provide members with the additional option and convenience of virtual support. To date, our team has performed nearly 40,000 in-home service/support interactions and nearly 90,000 virtual support interactions.

Every member of the Geek Squad team has received proprietary senior sensitivity training in order to deliver a supportive experience with the empathy and care your members deserve.