Coffee with Case Managers: Supporting Diverse Members with Limited Resources

Every day, you rise to the challenge—navigating language barriers, limited access, and complex needs to support Medicaid members with compassion and care.

Explore real-world strategies in our Coffee with Case Managers session: Supporting Diverse Members with Limited Resources.

In this 45-minute conversation, Jacqueline Utter, a frontline care coordinator from Blue Cross Blue Shield of New Mexico, shares practical insights on supporting diverse Medicaid populations. From building trust across cultures to addressing social determinants of health with limited resources, this session offers grounded, actionable takeaways you can apply in your daily work.

Topics include:

• Building trust across cultures and communities
• Addressing social needs when resources are limited
• Navigating Medicaid complexity while keeping members engaged
• Using technology and community partnerships to close care gaps

Whether you’re a case manager, care coordinator, or health plan leader, you’ll find ideas and inspiration to better support the members you serve.

Watch the session on demand.