Connected care with a human touch
Technology alone is not enough. Our team of social, operational, and technical experts enable you scale safe programs.
Personalized support and
compassionate care
Our accredited team of experts delivers personalized technology support along with the compassionate human intervention required for effective step-up and step-down management of care at home.
Multidisciplinary care teams for scalable support and interventions
Personalized care and support to address social determinants of health, including access to food, transportation, and financial assistance with utilities.
On-demand response to urgent needs big or small in addition to proactive outreach with fall detection.
Support product adoption through technical support, patient education and digital literacy.
Our Caring Center’s proven impact
Average call time
Social Care
Alert calls resolved without escalation
Urgent Response
Urgent response agents
Urgent Response
million calls handled per year
Urgent Response
Geek Squad for Health
Agents specially trained and certified in health tech provide logistics, inventory management, shipping, and reprocessing, as well as hands-on education for patients on how to use their health technology and support for digital literacy.
Across the threshold service, support, trouble-shooting and education to ensure patients develop knowhow and feel empowered to correctly use care and monitoring equipment.
Tailored platform for patients and caregivers to access training, seminars and support on using health technology on an ongoing basis, bridging accessibility gaps to help address CMS requirements for digital literacy.
Recommended resources
A Guided Journal for Case Managers
5 Myths about PERS
